Do I need to pay for parking?
Parking for all hotel users, both residents & visiting guests is complimentary; simply enter your vehicle registration details in either of the machines or I pad located within the hotel. These are located by either entrance, at reception and at the bar
Do you accept dogs or any other animals?
We only accept Assistance dogs
Do you have Sky Sports?
No, but we do have BT sports in our lounge
Do you have Freeview on your TV’s?
At present no we do not. We have a variety of free channels and also a pay as you go new movies section which you can access via the hotel menu on the t.v.
Is there an age limit for the gym?
You need to be over the age of 16 to use the onsite gym, as well as the Jacuzzi & Sauna.
What are the food options?
We offer 1 menu in all of our catering outlets including the restaurant, bar lounge & room service options – Please see our website for this “Eat Anywhere” menu
Do you cater for weddings?
Yes we are licensed for civil weddings and our in house catering team can tailor packages to suit – Please visit our website
Do you have a lift?
Yes our lift takes you to bedrooms on the 1st floor; it doesn’t, however, go to the smaller meeting rooms on the 2nd floor
Do you cater for special dietary requests?
Yes providing we know about these in advance we can cater for the majority of requests – please email the hotel your requests
Is wifi available?
Yes WIFI is complimentarily accessible via the landing page on our home screen
Is there a discount for Spirit Members?
Yes all Spirit Club members are entitled to discounted rates – please see the club for more details
What is the hotel's direct line?
01823 281600 (Then select the option required)
Do children still stay & at free
A) Yes – children up to 12 stays & eat free when accompanied by a full paying adult (the children must eat off the children menu)
Can guests of the hotel use the leisure centre?
Yes – Hotel resistants’ can use the leisure centre for free when they are staying at the hotel – you need to be staying at the hotel rather than just using the hotel facilities.
Can I walk into town?
It's rather a long walk approx. 3 miles but there is a bus stop just outside of the hotel that goes to the town every 20 mins
How far away from the train station are you
Approx. 3 miles - £8 in a taxi – there is a rank outside the station doors
Are any of the room’s smoking rooms?
No – the hotel is non-smoking